sold by Hero Toys are typically intended for adult collectors. Products may contain sharp points, small parts, choking hazards, and other elements not suitable for small children.
Covid-19 Contact Free Deliveries
We offer FREE DELIVERY for orders over £100 (£2.99 otherwise).
Our free & economy shipping options include delivery-tracking and 'signed for on delivery'. A signature ensures that your parcel has been received by your household, or your neighbour.
To comply with social distancing guidelines, couriers will not offer a hand-held device for signature, but will instead sign on the recipient's behalf in their presence (the courier may also take a photo of the package at its location).
If unsuccessful, delivery will be re-attempted two more times (or, if you opt for Royal Mail, you will be able to request another delivery, or collect from a local Post Office). If you are offered the option to nominate a safe place to leave the parcel, and choose to do so, then that is at your risk.
Our free & economy shipping options include delivery-tracking. When your item is despatched, we will send a shipping confirmation with a tracking number so that you can follow your parcel along its journey to you.
Some tracking services do not include email notifications, so we encourage you to keep an eye on the tracking link provided to know when to expect your parcel.
The tracking provided will often allow you to choose what to do if you aren't going to be in, e.g. to divert to a neighbour.
We offer Royal Mail as an option. Royal Mail costs vary significantly with the size and weight of the parcel. Accordingly, and because we offer a flat fee for Royal Mail, we may not be able to include 'tracked' or 'signed for' services for larger/heavier items shipped via Royal Mail.
Carbon Neutral Deliveries
All of our order deliveries are carbon neutral. We are sourcing offsets from the Acapa – Bajo Mira y Frontera Forest Conservation Project in Colombia through Pachama to counteract the emissions from shipping every order.
We carefully pack your items to get them to you in good condition. Wherever possible we use waste packing materials that are donated to us to be re-used, or otherwise recycled/recyclable materials. Whilst we take great care, we cannot guarantee that your figure will arrive with a pristine product box (n.b. box damage is excluded from our refund/returns policy), but if the product itself is damaged in transit then of course please contact us.
We would love to hear from you, so please do share your thoughts about this Kotobukiya product here...
We would love to see your figure on display! Upload your picture here and we will feature it on our website.
(...and dont worry if your camera-work is a bit ropey, we will clean it up for you!)