Pre-Order Price Promise
Pre-order with confidence, knowing you are getting the best price!
If we reduce the price of an item after you have pre-ordered then we will happily refund you the difference. That way, you are never penalised on price for pre-ordering.
To claim, just email us at firstname.lastname@example.org
Our Pre-order Price Promise operates from the moment you order from us right up to 30 days after you receive the item.
Pre-order items are usually high-end artistic items, manufactured on the basis of pre-orders received and are therefore considered "made to order" / "bespoke". We have to commit to purchase such items when we register your pre-order with the manufacturer / distributor. Accordingly, whilst you can cancel a pre-order at any time, if you cancel we can only refund 80% of the amount you paid (or when paying using a payment plan, we will refund anything paid in excess of the minimum 20% deposit) because we have to try to find another buyer for your item.