Pre-Order Price Promise
Pre-order with confidence, knowing you are getting the best price!
If we reduce the price of an item after you have pre-ordered, we will happily refund you the difference. That way, you are never penalised on price for pre-ordering.
To claim, just email us at firstname.lastname@example.org
Our Pre-order Price Promise operates from the moment you order from us right up to 30 days after you receive the item.
Please note: when we pre-order a product for you, we are committing to buy the item from the manufacturer on your behalf. We cannot cancel that order - accordingly, while we do allow customers to cancel pre-orders, we can only refund 80% of the amount paid.