Pre-Order Price Promise

Pre-order with confidence, knowing you are getting the best price!

If we reduce the price of an item after you have pre-ordered, we will happily refund you the difference. That way, you are never penalised on price for pre-ordering.

To claim, just email us at admin@herotoys.co.uk

Our Pre-order Price Promise operates from the moment you order from us right up to 30 days after you receive the item.

Please note: when we pre-order a product for you, we are committing to buy the item from the manufacturer on your behalf. We cannot cancel that order - accordingly, while we do allow customers to cancel pre-orders, we can only refund 80% of the amount paid.